Delivery Information

1. Shipping Policy

At Yeno, we strive to deliver your products in the most efficient and reliable way possible. We ship to customers worldwide and use reputable courier services to ensure your orders arrive safely.

2. Delivery Timeframes

Delivery times may vary depending on your location:

  • Singapore: 1-3 business days
  • Southeast Asia: 3-5 business days
  • Rest of Asia: 5-7 business days
  • International: 7-14 business days

Please note that these timeframes are estimates and may be affected by customs clearance procedures, public holidays, or other unforeseen circumstances.

3. Shipping Costs

Shipping costs are calculated based on the delivery location, package weight, and dimensions:

  • Singapore: Free shipping for orders above SGD 100, otherwise SGD 10
  • Southeast Asia: From SGD 15
  • Rest of Asia: From SGD 25
  • International: From SGD 35

Exact shipping costs will be calculated and displayed at checkout before payment.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information. You can track your package's progress through our website by logging into your account and viewing your order history, or by using the tracking number provided with the courier's website.

5. International Orders

For international orders, please be aware that:

  • Customs duties and taxes may apply depending on your country's regulations
  • These fees are the responsibility of the recipient and are not included in our shipping charges
  • Delivery times may be extended due to customs clearance procedures
  • Please ensure your shipping address is complete and accurate to avoid delays

6. Returns and Exchanges

If you need to return or exchange an item:

  • Returns must be initiated within 14 days of receiving your order
  • Items must be in their original condition and packaging
  • Return shipping costs are the responsibility of the customer unless the item is defective
  • For defective items, we will cover the cost of return shipping

To initiate a return or exchange, please contact our customer service team at support@yeno.com.

7. Contact Information

If you have any questions about delivery, shipping, or need assistance with your order, please contact our customer service team:

Email: support@yeno.com
Phone: +65 6744 0711
WhatsApp: +6582991527